Property Damage / Personal Injury Claims

To file a claim with the City of Watertown, please send an email it to: Claims@Watertown-ma.gov

Your claim should include the following pieces of information:

• Your name, address, phone number, and email address
• The date and time of the incident
• A description of the incident and how it caused your claimed damages
• For motor-vehicle accidents: plate numbers, vehicle makes and models, drivers, passengers, and insurance information
• The location where the incident happened
• For sidewalk or roadway defects: a detailed description, including the address, landmarks, physical description, and dimensions
• A complete listing of all claimed damages including dollar figures

To better process your claim, we recommend that you also include:

• An itemized estimate or receipt of damages, or both
• Copies of the police report and operator report
• High-definition and preferably color photos of the damage or defect.

The City Clerk is only responsible for processing the initial filing of a claim. Once the claim has been filed, the City’s Insurance Company handles all other review and processing of the claim. The City Clerk’s office does not have any involvement in this process.

You may also write a letter with the above information and drop off in person or mail to:

City Clerk Claims

149 Main Street

Watertown MA 02472